Conflict Resolution

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Course Overview
Conflict is inevitable with friends, family and co-workers, and even with ourselves! It isn't a bad thing if we use it to solve problems and improve relationships. Review the principles of conflict resolution and gain tools and techniques to help you navigate it when it happens.
Aligned Learning Outcomes
  • Individual Interior - Explore your personal feelings about conflict.
  • Individual Exterior - Improve your interactions with others when you come into conflict.
  • Organizational Interior - Influence your team to handle internal conflicts productively.
  • Organizational Exterior - Survey conflicts in the larger ecosystem your organization operates in.
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Certificate Included

Course Lessons

When you have a conflict, that means that there are truths that have to be addressed on each side of the conflict. And when you have a conflict, then it's an educational process to try to resolve the conflict. And to resolve that, you have to get people on both sides of the conflict involved so that they can dialogue.
— Dolores Huerta
In a few decades, the relationship between the environment, resources and conflict may seem almost as obvious as the connection we see today between human rights, democracy and peace.
— Wangari Maathai
When somebody says, 'Oh, Buffy, you're such a warrior for peace', I stop them and say, 'No, I'm not really a warrior for peace. What I promote is alternative conflict resolution'.
— Buffy Sainte-Marie

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